Taylor Herrera
Practice Manager | Healthcare Operations Leader
“When departments sync like a well-trained team, patients don’t just get care—they get clarity”
Dynamic and results-driven healthcare professional Taylor Herrera combines clinical knowledge with operational expertise to streamline complex medical practices. With a focus on optimizing patient care, physician efficiency, and interdisciplinary collaboration, she has become a trusted asset in Boston’s leading hospitals. Her passion for mentorship, medical innovation, and community engagement shines through both her career and personal life.
B.S. in Biobehavioral Health | Penn State University (2019)
Minor: Communication Sciences & DisordersEmergency Medical Technician (EMT-B) Certification
CPR/BLS Certified | American Heart Association
Education & Credentials
Professional Journey
Administrative Coordinator, Physical Medicine & Rehabilitation | June 2022 – October 2024
At the Newsweek-acclaimed “World’s Best Hospital,” Taylor didn’t just coordinate care—she rewrote the playbook. As the glue holding together a team of 4 spine specialists, she turned siloed departments (Neurosurgery, Orthopedics, Pain Management) into collaborators, all while pioneering spinal cord stimulator trials that gave patients new hope. Imagine retaining 400% more patients daily, booking surgeries 3 months in advance at 125% capacity, and quadrupling OR volume—all in under two years. That’s Taylor: equal parts strategist, innovator, and the reason two rookie physicians became the practice’s most in-demand referrals
Tufts Medical Center (Boston, MA)
Ambulatory Medical Assistant | November 2020 – May 2022
Here, Taylor learned to thrive in the beautiful chaos of healthcare. Whether translating complex diagnoses into plain English for anxious patients, troubleshooting scheduling bottlenecks, or calming a packed waiting room with her trademark wit, she proved that empathy and efficiency aren’t opposites—they’re partners. Her secret? Treat every interaction like a collaboration, not a transaction.